We offer a 30-day return policy. This means that you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn, unused, with tags attached, in the original packaging, and you must provide your receipt or other proof of purchase.

To initiate a return, you can contact us at info@petmeal.ch . Please note that returns must be sent to the following address:

Martinez E-Commerce

Küpfgasse13

CH-2543Lengnau BE

If your return is accepted, we will provide you with a return label and instructions on how and where to send the package. Items returned to us without a first request for a return will not be accepted.

If you have any questions about returns, you can contact us at any time at info@petmeal.ch .

damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received an incorrect item so that we can evaluate and correct the problem.

Non-returnable items

Certain items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom items (e.g. special orders or personalized items), and personal care items (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of promotional items or vouchers.

exchange

Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item in a separate purchase.

refunds

We will notify you once we receive and inspect your return and let you know whether or not the refund is approved. If approved, you will receive an automatic refund to your original method of payment within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 working days have passed since we received your return
approved, please contact us at info@petmeal.ch.