1. Scope

These General Terms and Conditions (GTC) apply to all orders and contracts concluded via the online shop Petmeal.ch . They
regulate the business relationship between Petmeal.ch , represented by
Martinez E-Commerce, and customers residing in Switzerland. Sales and shipping are only carried out within Switzerland.

2.Conclusion of contract

By ordering a product in the online shop, the customer gives a binding
Offer to conclude a purchase contract. The purchase contract is concluded
as soon as Petmeal.ch confirms the order by sending an order confirmation by email
Petmeal.ch reserves the right to refuse orders, for example
in case of incomplete information, technical errors in the shop or justified
suspicion of abuse.

3. Products and Services

Petmeal.ch offers a selection of pet supplies, especially pet food and accessories.
Services also include subscription models for personalized
Food packages. Product descriptions and images in the online shop are for
Illustration and may vary slightly. Changes in the range and
for the services remain reserved.

4. Prices and payment terms

All prices in the online shop are in Swiss francs (CHF) and include
VAT. Shipping costs are shown separately.
Payment is only possible via the payment methods specified in the online shop
The full amount is due upon ordering or before the goods are dispatched.
due.

5th delivery

Delivery is only to addresses within Switzerland. Petmeal.ch
undertakes to deliver the goods within the specified delivery times
Delays caused by third parties (e.g. logistics partners)
are beyond the responsibility of Petmeal.ch. If a product is not
available, the customer will be informed and given the opportunity to
adjust or cancel the order.

6. Subscription models

Petmeal.ch offers flexible subscriptions for food packages. The customer can change the subscription
change or terminate at any time. Terminations or changes must be made at least 7
days before the next delivery date in writing or by email
Subscriptions include automatic payments according to the agreed
intervals.

7. Right of withdrawal and return

According to Swiss law, there is no general right of withdrawal for online purchases
Goods. As a gesture of goodwill, Petmeal.ch offers a right of return for unused,
unopened and in perfect condition products within 14
days after receipt. Food and personalized products are subject to
Returns are excluded unless there is a defect. Return costs are borne by the
Customer. In case of faulty or damaged products, Petmeal.ch
be informed immediately to find a solution such as replacement or refund
make possible.

8. Liability

Petmeal.ch is only liable for direct damages caused by intentional or grossly negligent
Liability for indirect damages, consequential damages
or lost profits is excluded to the extent permitted by law
For the services of third parties, in particular shipping service providers,
Petmeal.ch assumes no liability.

9. Data Protection

Petmeal.ch undertakes to protect the personal data of customers in accordance with the requirements of the
Swiss Data Protection Act (DSG). Customer data is
exclusively for processing the order and improving the
Services. Data will only be passed on to third parties if this is
is necessary to fulfill the contract (e.g. to shipping partners).

10. Warranty

Petmeal.ch guarantees that the products delivered are free from significant defects
and have the agreed properties. The customer is obliged to
Please check the goods for defects upon receipt and report them within 7 days
In case of justified complaints, Petmeal.ch offers a
replacement, repair or refund.

11. Applicable law and place of jurisdiction

Swiss law applies exclusively, excluding international
The place of jurisdiction for all disputes is the registered office of
Petmeal.ch in Switzerland.

12. Changes to the Terms and Conditions

Petmeal.ch reserves the right to change these terms and conditions at any time. The current
Version is published on the website and is valid from the time of
Publication. Changes do not apply to contracts already concluded.

13. Contact

Petmeal.ch
Martinez E-Commerce
Küpfgasse 13, CH-2543 Lengneau BE
E-Mail: info@petmeal.ch